1. Identify purchase route
Check whether the transaction was processed on the web or by Apple, Google or another app store.
Open TikTok web rechargeReferral link included
2. Prepare evidence
Have the date, amount, transaction/order ID and TikTok account ready.
3. Unauthorized payment
Follow your payment provider’s security process and TikTok support guidance, and secure the account.
Frequently asked questions
Who handles an in-app purchase refund?
The relevant app store’s in-app purchase terms may apply, so check the store that processed the payment.
What about a web purchase?
Use TikTok’s web transaction/support route and keep the transaction details ready.
Related guides
How to Recharge TikTok Coins on the Web
A straightforward walkthrough from login to final checkout verification.
TikTok Coin Price: How to Check It
Separate custom amounts from preset packages when comparing price per Coin.
How TikTok Custom Coin Amounts Work
Useful when preset packages do not match the amount you want.
TikTok Web Coin Recharge Guide
Key steps for buying Coins through a browser.